Expert Tips For 8 Social Media Services That Agencies Should Offer Clients

Less than a single generation was all the time it took for social media to go from a place for electronically exchanging information and virtual community to a crucial modern marketing tool that’s fundamentally changed the future of the entire industry. Marketing and advertising agencies have smartly responded by adding social media services, but which ones should a company look for when shopping around for the right agency to trust with their business? We’ve gathered our top 8 here…

1. Platform-specific social media services

They might all be social media platforms, but they also have very different best practices sets. Did you know that Instagram will be far less likely to push your video to your audience if a reel you post there has a watermark from another platform? Or that the lifespan of a post on Facebook is only 5-6 hours? Agency experts will know how to maximize efforts with each platform they specialize in.

They also can help advise you on which platforms you should focus on. Don’t just go wherever is new or most popular – go where your audience/customers are! For example, if you’re a B2C company, don’t expect to see much sales ROI from a LinkedIn account. How about your audience’s demographics? Approximately only 14.8% of Pinterest users are male, and the average age of users on the platform is 40, BUT the age range of active ‘pinners’ skews younger. Platform-specific information like that in the hands of the right social media services company can be a hugely powerful tool to ensure a company’s social success!

2. Strategy planning

Would you start a road trip without having figured out your route first? Unless you’ve taken up van life, probably not. An agency should help strategize the best route for achieving professional goals as efficiently as possible. A detailed plan can be custom-built around many elements like audience research, niche analysis, keyword study, set content pillars, paid vs. organic ad strategy, content calendar structuring, repurposing know-how, and so on. Services for social media marketing should speak to every piece of this ever-changing puzzle.

3. Account/profile creation and branding

Signing up for a social account is easy, but factor in the right profile image to hook a casual peruser. Is your bio optimized for searchable keywords and conveying a clear message about who and what you are as a company? If you’re a retail store, do you know how to link to and integrate your product? Platforms like Pinterest and Instagram have developed features that allow users to buy directly from your business’ social account, so it’s vitally important for an agency to know how to keep the buying process as efficient as possible for your prospective customers!

4. Content creation

What’s social media without content? Creation is certainly a unique skill set and one that can also be platform-specific. It can entail graphic design, video editing, music pairing, scriptwriting, storyboarding, caption, and CTA crafting, all requiring alignment with that strategic planning. That’s not to mention the plethora of content creation apps on the market today. It can take weeks to master even one; an agency with this service should know exactly which app is best for a project’s needs and be ready to prove it!

5. Content publishing 

While we wouldn’t say, the act itself is complex, keeping up with it definitely can be. If anything goes wrong in the posting, be it a system error or human error, it can take a business owner’s valuable time to assess and sort the issue. Having multiple accounts to manage can confuse which content types are supposed to go to which platform. Sometimes pre-planned posts can end up not going according to plan when they clash with unexpected real-world events. Avoid appearing tone-deaf by keeping someone assigned to publishing management.

6. Research and analysis

Success doesn’t just happen; it takes a lot of time and a lot of preparedness: keyword and hashtag research. Let a full-service social media marketing agency like Agency Partner take care of all that while you run your actual business! Competitor audit, influencer-partnership research, trend tracking, and that’s just for starters.

7. Education and consulting

Social media for personal use is different from business use, which isn’t always intuitive. It can be hard to find the right balance between professional and relatable, and that’s where education and consultation come into play. You’ll set yourself up for the best long-term success by having someone(s) to teach you at least the basics of this hugely important marketing style, even if you don’t intend ever to be running it yourself.

8. Community management

So, your posts are gaining you lots of comments and DMs and taggings? Congrats! Now comes typically the most time-consuming part of the process – managing the community you’re building. Make sure to look for social media engagement services. It’s crucial to engage back with users reaching out to you. Just hearting their comment on your latest post is a small gesture that can make all the difference in relationship building with your audience. Thank your community when they create and tag you in user-generated content (UGC), and repost them where appropriate! Especially important if those messages and DMs are about customer service issues, you need someone skilled in managing that sort of issue in a professional, ‘brand voice’-y way. No gesture within your community should go unacknowledged! 

Agency Partner Interactive is your first and last step in finding the right agency that offers you all 8 social media marketing services. Ready to take your company’s social media to the next level? Have you got any questions first? Let’s talk! Call our team at 214-609-1662 or send us a message to get started today!